The other day when I made that banana bread the loaf swallowed the kneading paddle. I didn't realize that and chipped it while slicing. It will still work, but now some of the non-stick coating is off. I decided I'd like to have a replacement.
Well. This Bella Cucina Bread Maker was purchased from a clearance table at Macy's, so going back there was useless. I found the distributor's website and called the customer service number, only to be told that they don't have the part in stock because "there's no demand for those." The customer service person suggested I find a generic paddle. I pointed out that there's no guarantee a generic one would have a hole which was the right diameter to fit the rod on which it spins. She agreed, but had no other suggestions. I asked her to check with her warehouse/inventory people to see if there was a stash of these things, which she agreed to do. A little while later I got an email from her telling me they had none. She did send me a link to an Amazon.UK page showing one she thought would work.
Good grief.
Posted by Linkmeister at December 15, 2010 11:20 AM | TrackBackCan you spell "planned obsolescence"? Why would you want to fix one of those things when you can get another one on the clearance table at Macy's?
Posted by: hedera at December 16, 2010 12:40 PMBut by definition clearance sales are meant to reduce inventory of the item to zero and never stock them again.
I really suspect that the competition from West Bend, Rival, Hamilton Beach and a host of others has caused the manufacturer to decide it would rather focus on other things.
Posted by: Linkmeister at December 16, 2010 12:44 PMUnbelievable. Well now, there is a demand for those. But I bet it won't help.
Posted by: cassie-b at December 18, 2010 04:25 AM